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Repairs, Refurbishing, Lifetime Maintenance
and Warranty Claims

All McDermott repairs, refurbishings, lifetime maintenance services and warranty claims go through McDermott's knowledgable repair department.

McDermott offers professional cue servicing and refurbishing from our Menomonee Falls, WI factory for any McDermott, Star, Lucky or Element cue. We offer new shafts, wraps, refinishing, replacement of damaged components and much more.

Our knowledgeable experienced repair department is trained and certified at cue servicing. Each cue receives the finest care from our expert staff. We can bring your old or damaged cue back to museum quality, or we can fit your existing cue with a new high performance G-Core or i-Shaft. We do it all!

> > See examples of our refurbished work

What You Need to Do:

  1. Print out and complete the form found here. (right click the link and select "Save file as")
    Form also includes pricing details for non-warranty repairs. We recommend UPS, FedEx or Priority Mail with insurance and tracking. Please send your cue or shaft to be repaired in a rigid tube or box, secured snugly inside. Secure the ends of the package well.
  2. Send us the repair form (right click the link and select "Save file as") with contact information and instructions, the complete cue, shaft and butt to:
  3. McDermott Cue
    Attention: Repair Department
    N84W13660 Leon Rd
    Menomonee Falls, WI 53051

  4. McDermott will contact you if we have questions regarding the servicing of your cue.
  5. Domestic shipments are typically returned via UPS with an adult signature required. Please ensure you can meet this requirement. You can sign up for UPS MyChoice for free shipment notifications.

    All warranty claims are evaluated at the sole discretion of McDermott Handcrafted Cues. We carefully check all warranty returns for proper validity.

    Some models may have service restrictions. Contact us for potential concerns regarding your specific cue.
    Examples: Alternate graphics may need to be selected for refinishing retired transfer cues.

    We do not offer butt refinishing on Stinger, Star, Lucky, Element or models.

Service, Maintenance, Repairs & Refurbishing Pricing

Repair Service


McDermott Ferrule & Tip
G-Core Shaft 3/8"-10
G-Core Shaft QR
i-Shaft 3/8"-10
i-Shaft QR
Traditional Shaft 3/8"-10
Stinger Shaft (10-NG00)
Sledgehammer Shaft (10-SH00)
ADD Single Ring (on any shaft)
ADD Multiple Rings (on any shaft)
Turn Down Shaft Diameter (11.75-14mm)
Turn Down Shaft Diameter (below 11.75mm) *Maple Shafts Only
REWRAP - Irish Linen
REWRAP - Leather 
REFINISH - No Wrap Cues (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)
REFINISH - Irish Linen Rewrap (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)
REFINISH - Leather Rewrap (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)
REPLACE Butt Plate
Engraving on Butt Plate
REPLACE Joint Collar

Refurbishing SpecialIncludes refinish, rewrap & new shaft with matching rings


w/ Traditional Maple Shaft (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)
w/ G-Core Shaft (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)
w/ i-Shaft (+$25 for stainless steel joints | +$30 to refinish addt'l. shaft)

Shaft Upgrade Options


30" or 31" Shaft Length
Custom Shaft Length *Options vary. Call for details.
$50.00 & up
Kamui II Original Tip installed
Kamui Black Tip Installed
Samsara Ultra-hard Tip Installed
EverestTip Installed
Brass insert

Butt Upgrade Options Upgrade pricing only available on new cue orders.


Painted Cue
Finish Over Wrap
Leather Wrap
QR or Uni-Loc Joint
Custom Weight *Options vary. Call for details
$75.00 & up
Custom Length Cue *Options vary. Call for details
$100.00 & up