Repairs, Refurbishing, Lifetime Maintenance
and Warranty Claims

All McDermott repairs, refurbishings, lifetime maintenance services and warranty claims go through McDermott's knowledgable repair department.

McDermott offers professional cue servicing and refurbishing from our Menomonee Falls, WI factory for any McDermott, Star, Lucky or Element cue. We offer new shafts, wraps, refinishing, replacement of damaged components and much more.

Our knowledgeable experienced repair department is trained and certified at cue servicing. Each cue receives the finest care from our expert staff. We can bring your old or damaged cue back to museum quality, or we can fit your existing cue with a new high performance g-core or i-shaft. We do it all!

What You Need to Do:
1. Print out and complete the form found here. (right click the link and select "Save file as")
Form also includes pricing details for non-warranty repairs. We recommend UPS, FedEx or Priority Mail with insurance and tracking. Please send your cue or shaft to be repaired in a rigid tube or box, secured snugly inside. Secure the ends of the package well.

2. Send us the repair form (right click the link and select "Save file as") with contact information and instructions, the complete cue, shaft and butt to:


3. McDermott will contact you if we have questions regarding the servicing of your cue.

*All warranty claims are evaluated at the sole discretion of McDermott Handcrafted Cues. We carefully check all warranty returns for proper validity.