Your McDermott cue or shaft carries our exclusive Lifetime Warranty against manufacturing defects and warpage. In the event that your McDermott product may be in need of repair work, please follow the instructions below.

1. Print out and complete the form found here. Form also includes pricing details and non-warranty repairs. We recommend UPS, FedEx or Priority Mail with insurance and tracking. Please send your cue or shaft to be repaired in a rigid tube or box, secured snugly inside. Secure the ends of the package well.

2. Send your completed form, the complete cue (shaft and butt) to:
3. McDermott will contact you if we have questions regarding the service of your cue.

Need help? Call 1-800-666-2283 or 1-262-251-4090, or click here to submit an inquiry online.

*All warranty claims are evaluated at the sole discretion of McDermott Handcrafted Cues. We carefully check all warranty returns for proper validity.